Shipping policy

Please allow 3-5 business days for items to ship. You may choose your shipping option, otherwise, it will be sent by USPS. A tracking number will be send for all physical items. This does NOT include eBooks/digital downloads. If you order a digital download/eBook. You will be able to download it immediately. You will also receive an email with the download link as well. All sales are final. We are not liable and accept no responsibility for customer errors. Any orders that contain customer errors, such as invalid shipping address or ordering the wrong item is the responsibility of the customer. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. All packages are insured.  Orders over $500 require signature at delivery. All packages are insured. If a package is lost or stolen during delivery, a claim MUST be filed within 5 days of the confirmed delivery date and it must be determined by the insurance company if the customer/buyer will receive a refund before a refund is issued. If 5 days have passed since the package was delivered, the customer/buyer must file a claim directly with the carrier. Please allow up to 20 days from the confirmed delivery date for the insurance company to complete their investigation.  If there is an issue with an order such as damage prior to shipping or the wrong item received, it must be reported within 7 business days of the item being delivered.  Please contact us if you have any questions or concerns. Foreign order must confirm that herbs can be shipped and cleared by customs in their area before placing an order. If the customer refuses to pay custom (duty and taxes) fees, the customer assumes all responsibility for return fees that may be added by the carrier. A refund will not be issued for items that are not returned in the same condition in which they were shipped.

Please be advised that our policies, terms and conditions are subject to change at any time,

Rules regarding consultations:

  1. Consultations are NON-REFUNDABLE.
  2. A 50% Deposits is required to schedule consultation and is not refundable unless there is an issue on our end.
  3. The Remaining 50% of the Payment MUST be Made at least 1 Hour BEFORE the Consultation Begins. If the final payment is not received within the required time-frame, the consultation will be cancelled (the deposit will not be refunded if cancelled).
  4. Consultations cannot pass the allotted time slot.
  5. Consultations are to discuss health issues and potential remedies and NOT for Herbal Classes.